Support for buying directly from Electrolux

Signing up for a new account is quick and easy. Alternatively, you can check-out as guest without creating an Electrolux account.

Your Electrolux account allows you to save addresses, view your order history and track your order. We will also store your invoices for easy access. Our signed-up customers will enjoy the privilege of special offers and discounts.

Yes, Electrolux follows global guidelines to ensure that your personal information is safe and secure at all times and we do not share your information with any third parties. You can read more about it in our privacy policy (https://www.electrolux.com.my/data-protection-policy/)

Electrolux Facebook fan page is cater for promotional and marketing updates.

For online purchase, please use this website to browse, select and pay for your appliances. If you need assistance or are looking for any appliance that is not available, you can contact us on 1-300-88-1122 and we will be happy to assist.

Once an order is placed, you can no longer edit it yourself on the website. If you think you made a mistake, please contact us on 1-300-88-1122, we may be able to make changes if the order has not left the warehouse.

You should receive an order confirmation email when order is successfully placed. Please check your junk mail as it may have gone there or contact us on 1-300-88-1122 for assistance.

No, cash on delivery is currently not available. We accept credit card, eWallet and bank transfer.

Yes, we accept both local and international credit card and have partnered with most banks in Malaysia. You can see all the available options when you are selecting the payment method at checkout.

Yes, we accept credit card, eWallet and bank transfer.

At the moment, we deliver to West Malaysia (except Island, Airport & Highland). The lead-time for delivery will vary per city, you can see an estimate on your cart summary and check-out screen.

Our standard delivery service is free.

Once confirmed, your Order will be delivered within two (2) to five (5) working days to delivery addresses in Selangor, Wilayah Persekutuan Kuala Lumpur and Wilayah Persekutuan Putrajaya. For other areas, delivery will be completed within three (3) to seven (7) working days (Saturdays, Sundays and public holidays excluded) of Order Receipt Confirmation. Our delivery partner delivers from Monday to Friday between 8.30 am to 5.30 pm, Saturday from 8.30 am to 1.00 pm excluding public holidays. During sales period or peak order seasons, there may be delays in deliveries due to the volume of orders that being processed.

We are offering free basic installation service upon delivery for selected models. This will be visible as a free add-on service on your order.
When some appliances/ accessories may require mounting or securing, advanced installation service is available at an additional cost. The charges will vary per appliance/ accessory, you can see an estimate on your cart summary and check-out screen. An Electrolux representative will be in touch within 2 working days to arrange the visit.

Note: Excludes any forms of carpentry alterations and electrical and plumbing modifications.

We are offering free basic installation service upon delivery to all delivery addresses for selected models. This will be visible as a free add-on service on your order. Below are the services included in Basic Installation:
1. Unpack and verify condition of appliance
2. Set up new appliance and adjust levelling feet
3. For washing machine/ washer dryer:
- Remove shipping bolts
- With existing water outlet/point: Connect water supply pipes and drainpipes to the washing machine (No electrical or plumbing modifications will be provided)
4. Connect power and switch on appliance.

We provide add-on installation service from Monday to Friday between 8.30 am to 5.30 pm.

Within a few days after your order is delivered, we will automatically register your product and activate your warranty.

The warranty period of each product is different, please refer to the warranty policy on the website.

Simply go to Support (https://www.electrolux.com.my/support/) to contact us.

Within your product's warranty period, Electrolux is responsible for any manufacturing defects with your product, including repairs and parts replacement. If we cannot fix it, we will replace it. Please contact us on 1-300-88-1122 for assistance.

You are advised to inspect and examine the Product immediately upon receipt. If a Product is damaged or malfunctioning, we will repair it during the Warranty coverage (https://www.electrolux.com.my/support/general-warranty-terms-and-conditions/), replace, or refund the purchase. Accessories and consumables which are not covered by the Warranty are not returnable, unless this is due to lack of conformity. Please contact us on 1-300-88-1122 for assistance.

You are advised to inspect and examine the Product immediately upon receipt. If a Product is damaged or malfunctioning, we will repair it during the Warranty coverage (https://www.electrolux.com.my/support/general-warranty-terms-and-conditions/), replace, or refund the purchase. Accessories and consumables which are not covered by the Warranty are not returnable, unless this is due to lack of conformity.

We will arrange for pick-up of the product, spare parts or accessories in the case of return/ replacement. Please contact us on 1-300-88-1122 and explain the issue, our team will assist with the next steps.